Frequently Asked Questions
Answers about iThinhTech products, onboarding, billing, Marketplace, and Community features.
Products & Operations
Yes. Core POS operations are designed as offline-first so you can continue selling and sync data when connection returns.
Our products support major platforms including iPhone, iPad, Android, Windows, and macOS depending on the feature set.
Salon Management includes appointments, staff workflows, rotation support, customer records, and day-to-day salon operations tools.
Client Check-In helps reduce front-desk bottlenecks with faster arrivals, queue visibility, and smoother handoff to technicians.
Marketplace & Community
Yes. Public browsing is allowed. Community login is required only for protected actions like posting, messaging, commenting, and managing listings.
After signing in, go to the relevant Marketplace section and use the post action. Complete listing details, upload images, and publish.
Messaging supports modern interaction features such as read status and live indicators where available, with account safeguards like block/report controls.
Use your Community profile to view account details, badges, karma, achievements, and notifications. Marketplace reputation appears across listings and posts.
Billing, Subscription & Access
Yes. Use Customer Portal from your Account page to update your subscription at any time.
Each plan includes a maximum number of active stations. Upgrade to add more stations.
Yes. Trial/grace reminders and access rules are managed by your subscription status policy.
No. Payments are handled securely by Stripe Checkout and Stripe Customer Portal.
No. POS users are automatically bridged to Community/Marketplace capabilities when needed, without re-registering separately.
Login is separated by identity type (POS vs Community). Logout now clears linked sessions so app users are fully signed out across both contexts.