Refund Policy

1. Scope

This Refund Policy applies to subscription and service charges billed by iThinhTech through our website, applications, and related service channels. It should be read together with our Terms of Service and Privacy Policy.

2. Billing Basics

• Subscriptions are billed according to the plan and billing cycle selected at checkout.
• Recurring plans renew automatically unless canceled before the next billing date.
• Charges may include applicable taxes, processing fees, or statutory fees where required by law.

3. General Refund Eligibility

Unless otherwise required by applicable law, refund requests are evaluated using these principles:

• Duplicate or incorrect charge: generally eligible after verification.
• Service non-delivery caused by us: generally eligible, full or prorated depending on impact.
• Early cancellation: typically effective at end of current period unless local law requires prorated refund.
• Used billing period: generally non-refundable once services for that billing period were made available.
• Promotional or discounted plans: may be non-refundable unless required by law.

4. Non-Refundable Items

Except where prohibited by law, the following are generally non-refundable:

• Charges for completed billing periods with active service access.
• One-time setup or migration services already performed.
• Third-party pass-through fees not retained by iThinhTech.
• Accounts suspended or terminated for Terms violations, fraud, or abuse.

5. Refund Request Window

Refund requests should be submitted within 14 calendar days of the disputed charge date, unless a longer period is required under applicable law. Requests submitted after this window may be denied if supporting records are no longer reasonably available.

6. How to Request a Refund

Please send your request to support@ithinhtech.com and include:

• Account email and store/business identifier (if applicable).
• Invoice number or transaction reference.
• Charge date, amount, and payment method used.
• Reason for request and any relevant screenshots or supporting documentation.

We may require identity and account ownership verification before finalizing any refund decision.

7. Review and Decision Timeline

Most requests are reviewed within 5-10 business days after receiving complete documentation. Complex or high-risk requests (for example, fraud review or payment-provider dispute overlap) may take longer.

8. Refund Method and Processing Time

• Approved refunds are issued to the original payment method whenever possible.
• Bank/card posting times may vary by issuer and can take 5-15 business days after approval.
• Where direct refund is unavailable, equivalent account credit may be offered where lawful and agreed.

9. Chargebacks and Payment Disputes

If you initiate a chargeback with your payment provider while a refund request is under review, we may pause internal processing until the provider dispute is resolved. Fraudulent or abusive chargebacks may result in account restriction.

10. Legal Compliance

We process refund requests in line with applicable electronic commerce, consumer protection, and payment laws. Nothing in this policy limits rights that cannot be waived under mandatory law in your jurisdiction.

11. Policy Updates

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where required by law, by providing additional notice.

12. Contact

For billing support and refund requests, contact support@ithinhtech.com.